Best Baby Products Customer Support

Thank you for visiting bestbabyproducts.com. Every day we help customers find the best baby products for their needs. With a wide selection of products from brand name manufacturers and smaller boutique suppliers, you are sure to find just the right product for your growing family.

If you have any questions about the products at bestbabyproducts.com, have any problems with placing an order online, or want to check on the status of your baby product order, please contact our friendly and knowledgeable customer support staff.

We work hard to make your shopping experience at bestbabyproducts.com easy, secure and enjoyable.

Customer support email: support@bestbabyproducts.com

Customer support telephone number
Toll Free 1-800-653-2907
Monday - Friday 9am - 5pm Central Time

Mailing Address
350 Highway 7, Ste #14
Excelsior, MN 55331

Return Policy for Best Baby Products
If you are not fully satisfied with your new baby product in the first 2 weeks (14 days) after the delivery date, you can return your purchase to us for a full product refund or a credit toward another product. Simply contact our customer support staff to receive a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. Return shipping costs are your responsibility unless the item is damaged or defective.

We want you to be a satisfied customer, so if you have any questions about this policy, please feel free to contact us via e-mail atsupport@bestbabyproducts.com or via telephone at 1-800-653-2907.

Damaged or Defective Items
If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a completely new item at our expense.

Requests for replacement parts or items must be received within 1 week (7 days) of the delivery date and will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

If your product is damaged or defective after the first week, then repair or replacement will be covered by the terms of the manufacturer’s warranty. Please contact our customer support staff if you need assistance with this process.

Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. After receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited in approximately 2 business days.

All refunds are solely for the purchase price of the product and do not include the cost of shipping. Refunds can only be issued to the credit card used at the time of purchase.

Cancelling Your Order
If you placed an order with bestbabyproducts.com but decide to cancel it, please call us at 1-800-653-2907 within four hours of placing your order to cancel it free of any charges.

Even after four hours, our customer support staff will do all they can to stop the items from being processed and/or shipped, but there is no guarantee that the order can be stopped in time.

Order Processing
When you place an order at bestbabyproducts.com, it will take 1-3 business days to process and ship in-stock items. Our customer support staff will send you an email when your order has been shipped.

Privacy Policy
We promise never to sell customer's information to any third party. All information gathered on this site will only be used by bestbabyproducts.com. We understand that making online purchases requires you to provide a certain amount of personal information and we are dedicated to respecting your privacy.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.